Privacy policy

Last Updated: 2024-03-18

Airobi BV (BE1000.564.205) ("the Company," "we," "us," "our"), with marketing name TicketTakeout, is committed to safeguarding the personal information and privacy of our users ("user," "you," "your") who visit our homepage. This Privacy Policy outlines how we collect, use, and share your personal information when you use our services. We are compliant with the European Union's General Data Protection Regulation (GDPR) and applicable Belgian privacy laws.

1. Information We Collect

When you interact with the Company and use our services, we may collect the following information from you:

Personal Identifiers: such as your name, email address, contact number, and other relevant personal information.
Business Information: such as the size of your business, sector, and role within the organization.
Device and Usage Information: related to your device type, operating system, IP address, browser type, and interaction with our website.
Submissions: such as the information you provide in contact forms or when signing up for our newsletter.

2. How We Use Your Information

We use your information for the following purposes:

To provide our services: To deliver our virtual assistance AI solutions and other services you have requested.
To communicate with you: To respond to your inquiries, send newsletters or updates, or provide any other relevant information.
To improve our services: By analyzing usage patterns and user feedback, we strive to enhance our offerings continuously.
To promote our business: We may use your information to run targeted marketing efforts based on your preferences or interests.

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal bases, as required by the GDPR:

Your consent: When you voluntarily provide us with your personal information, you give us permission to collect, store, and process it.
Contractual necessity: We may need to process your information to fulfill our contractual obligations or initiate a contract with you.
Legitimate interests: We may use your information for our legitimate business interests, provided these do not override your fundamental rights and freedoms.

We will not sell, rent, or share your information with third parties for their marketing purposes without your consent. However, we may disclose your information in the following circumstances:

Service Providers: We may share information with third-party vendors that help us provide our services.
Business Transfers: Your information may be disclosed to another company if we are involved in a merger, acquisition, or asset sale.
Compliance with Laws: We may disclose your information if required to do so by law or in response to a legal request, such as a subpoena.

5. International Data Transfers

If we transfer your personal information to countries outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

6. Retention of Your Information

We will retain your personal information for as long as necessary to provide our services or comply with legal obligations, resolve disputes, or enforce agreements.

7. Security of Your Information

We employ reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under GDPR, you have the following rights regarding your personal information:

Access: You have the right to request a copy of the personal information we hold about you.
Rectification: You can request that we correct any inaccurate or incomplete personal information.
Erasure: You may ask us to delete your personal information under certain conditions.
Restriction of processing: You can request that we restrict the processing of your personal information in specific cases.
Data portability: You have the right to receive the personal information you have provided to us and transfer it to another organization under certain circumstances.
Object to processing: You can object to the processing of your personal information for our legitimate interests or direct marketing purposes.
Withdraw consent: If we rely on your consent to process your information, you can withdraw that consent at any time.

To exercise these rights, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will post the new Privacy Policy on this page, and your continued use of our services constitutes your acceptance of any changes. You are encouraged to review our Privacy Policy periodically for any updates.

10. Complaints

If you believe that we have not processed your personal information in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with your local data protection authority or our lead supervisory authority:

Data Protection Authority Belgium (Gegevensbeschermingsautoriteit) Drukpersstraat 35, 1000 Brussels, Belgium Phone: +32 (0)2 274 48 00 Email: [email protected] Website: https://www.gegevensbeschermingsautoriteit.be

11. Contacting Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us at:

Email: [email protected]

Mailing Address: Airobi BV (BE1000.564.205), Brusselsesteenweg 119/A, 1980 Zemst, Belgium